Internal and External Consumer Strategies Analysis. British Airways, Hilton Hotel, and the Wembley Stadium

Introduction All organisations establish their unique people management strategy with a view of enhancing the achievement of their objectives effectively. Hospitality organisations, in particular, consider this to be an important aspect because they offer services.Advertising We will write a custom research paper sample on Internal and External Consumer Strategies Analysis. British Airways, Hilton Hotel, and the Wembley Stadium specifically for you for only $16.05 $11/page Learn More This implies that their employees are the actual meeting point between the organisation and its external consumers. This paper analyzes the internal consumer strategies for three companies: British Airways, Hilton Hotel, and the Wembley Stadium. Hilton Hotels Corporation Hilton Hotels Corporation has commissioned a third party, Kenexa, to develop its people management programme. The main expectation of the hotel is to develop an HR talent programme that will be aligned to Hi lton’s HR vision. Kenexa employs use of focus groups, critical incident questionnaires that focus on existing HR talent, together with the general managers, as well as job analysis with the aim of identifying HR talents (Hilton Hotels and Resorts, 2013). This strategy also entails formulating a success model that would enhance goal achievement for Hilton.  Kenexa has on its part established a web-based solution whose main mandate is to evaluate HR candidates with respect to the trait clusters that are associated with four HR talent types; technical expert, change agent, strategic partner, and team member champion. Another program aimed at people development strategy at Hilton is referred to as the Top Gear development program that mainly targets the HR professionals. The program operates by allowing up to 20 HR professionals to attend four models, with the main aim being to enhance their competencies on the talent curve blocks. The end objective of this programme is to prom ote the professionals in order to manage even bigger roles, such as being regional HR managers (Hilton Hotels and Resorts, 2013). British Airways The British Airways focuses mainly on motivation as a significant part of its people management strategy. The company invests heavily on its internal customers by ensuring that the best and highest levels of value and service are available. The company has put more attention on the working environments of its employees; where a move to open corporate offices has seen the company set up a state of the art facility at Waterside (British Airways, 2013). The new office facility at corporate business park mainly seeks to ensure that employees operate in a serene environment in order to motivate them into producing more. This is in tandem with the company’s vision of ensuring that it motivates its human resource towards achieving greater success and results towards serving its customers.Advertising Looking for research paper on busin ess economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Part of the investments aimed at creating a unique working environment that motivates the workers at Waterside include ‘hot desking’, as well as ‘cyber surfing’. These facilities are open and available to the more than 3,000 workers based at the facility. This highlights the company’s main strategy of achieving greater motivation for its entire workforce. British Airways also established and maintains an employee strategy that seeks to enable the workers become part of the company’s owners. Through the scheme, more than 70 percent of the employees at British Airways own shares of the company. This makes the employees part of the company’s owners (British Airways, 2013). Thus, as owners of the company, the employees have a greater motivation to serve their customers with greater diligence and quality service. Good results for the company m ean better returns to the shareholders, who also include the workers. The Royal Caribbean International The Royal Caribbean International cruise line has mainly adopted an internal people strategy that focuses on talent development. The company has partnered with external companies, both in the HR and IT sectors, with the view of helping it develop its human resources towards achieving optimum capabilities and results. Royal Caribbean International has partnered with Agilysys, which is an IT firm, with a view of helping it enhance workflow and design (Royal Caribbean International, 2013). The incorporation of IT into its HR management is aimed at allowing the workers an improved opportunity of utilising their skills and capabilities towards improving service delivery. With a huge labour force that exceeds 60,000 workers and large vessels that require greater coordination in serving customers and managing operations, the workers’ input cannot be realised without IT capability. The management, thus, allows the workers to utilise the improved systems for their service delivery, while at the same time providing an opportunity for them to grow through direct participation and cooperation. The IT system solution, while enabling greater service delivery and quality, allows the workers ample time to think of new ideas on how they can improve overall performance.  The company delivers regular performance reports to the employees in order to help them establish particular areas where their performance is weak.Advertising We will write a custom research paper sample on Internal and External Consumer Strategies Analysis. British Airways, Hilton Hotel, and the Wembley Stadium specifically for you for only $16.05 $11/page Learn More This helps the workers to self-evaluate themselves and determine improved means and methods through which they can improve on their performance and allow growth in their skills. Proactive and Reactive Strat egies Proactive strategies involve the daily interventions employed by an organisation for purposes of minimising chances of challenging behaviour occurring. It is a preventative kind of strategy mainly focusing on conditions preceding the behaviour. Proactive strategies target the reduction of future probability of certain behaviour. Reactive strategies, on the other hand, are course of actions and plans that are employed only once following the occurrence of behaviour or an event. They are the consequences suffered as a result of behaviour, with their main purpose being to prevent the behaviour from persisting while at the same time minimizing the damage. Proactive strategies are of a better-quality compared to reactive strategies owing to their capability of enabling the organisation to enjoy the freedom of enjoying its own decisions. In other words, the company does not act out of necessity after a certain situation has already occurred. Organizations that employ proactive strat egies are better placed to seize and retain a good initiative in competition with their market or industry rivals. Application Proactive and reactive strategies are applied on the basis of preparation and accountability. In fire management, for instance, fire departments apply both kinds of strategy as a means of protecting property and people from being affected by fire. Firemen apply proactive strategies when teaching safety courses to families and children. However, they adopt a reactive strategy for purposes of saving people’s property and lives when reacting to put out fire. Conclusion Companies employ several people management strategies that are aligned to their objectives in order to enhance service delivery and attainment of their end objectives. Hilton Hotel employs a talent management strategy that focuses on building the capacity and skills of its employees in order to improve on the general service delivery of the company. British Airways, on the other hand, empl oys a motivation strategy that focuses on enabling the employees to improve their performance through establishing a serene working environment, services, and tools. References British Airways (2013). Information. Web.Advertising Looking for research paper on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Hilton Hotels and Resorts (2013). About Hilton. Web. Royal Caribbean International (2013). Our company. Web. This research paper on Internal and External Consumer Strategies Analysis. 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Discussions Essays

Discussions Essays Discussions Essay Discussions Essay Essay Topic: Discussion Discussions Name: Course: Date: Discussions Discussion 1 The passage that I enjoyed the most from U.S.A. was that which talked about the legendary musician, Big Bill. This passage appealed to me greatly because it talked of a celebrated musician who was celebrated not only by American citizens but also by other people all over the world. Big Bill was a singer, a guitarist and a songwriter whose career begun in the 1920’s. The passage ahs explained his rise to fame through the messages in his songs. He produced music with heartfelt messages and this was the main reason he became so famous. In the passage, Big Bill is portrayed by the author as one of the notable individuals in the country who represented â€Å"America at its best.† This is to mean that his music had a great effect on the world and since he came from the United States, it earned the country a good reputation. However, the passage goes on to state that even though he was an outstanding individual, he was not the â€Å"savior of the U.S.A.† This is because his messages were not heeded and the country fell into the very vices that which he was trying to warn them. For this reason, Big Bill is a victim because even id they were righteous, the rest of the people were not. This led to the presence of corruption in the country as well as other vices that have led to moral decay. This passage applies in the present situation because the vices that Big Bill talked about in his music are deeply entrenched in our societies. This passage makes one wonder, if his advice was taken into consideration, would we be facing the situations that we do now and would the world not be a much better place to live in. Discussion 2 A correctional officer in most jurisdictions requires a high school diploma or a GED. College credits or degrees should also be a necessity for the officers. The basic requirements for this position is the high school diploma but some institutions like the U.S. Federal Bureau of Prisons also requires all the applicants to have a bachelors degree in a field related to the post. Degrees required include one in criminal justice or in social science. These degrees are important because they enable the correctional officers to do their job more effectively. For instance in the case of an individual who has a degree in criminal justice, they will be able to understand the justice system as well as the psychology of the prisoners in the institution. This will make it easier for him or her to monitor the inmates while compared to the individual who just has a high school diploma. This is because the officer with the GED or diploma does not have the necessary knowledge to handle the inmates i n the institution in question effectively. Therefore, in order to ensure that the correctional system in the United States has capable correctional officers, it is imperative that they all acquire degrees in fields related to their job descriptions (Simmons, n.d). Discussion 3 The just concluded elections were one of the most competitive ones recorded in the history of the United States. In order to analyze the election efficiently the demographic breakdown of the election is fundamental. In the demographic breakdown, different groups of people will be considered based on factors like age, gender, locality, income and educational background. A majority of the people aged between 18 and 49 supported Obama in the election while those aged above 50 supported Romney. The ages of the two candidates is assumed the reason behind this breakdown. In terms of gender, the females greatly supported Obama while the majority of the males supported Romney. The alleged reason for this is that the policies that Obama had brought forth favored women. Based on the areas of residence, the people living in the suburbs and the rural areas supported Romney more while the rest who lived in medium populated areas supported Obama. People with incomes over $100,000 supported Romney while all the ones who earned below that supported Obama. In the case of educational achievements, no disparity was there in terms of support but it was noted that people with postgraduate education supported Obama. For all the rest of the groups, the difference noted was limited to only 3% or below. Demographic breakdowns are very important in the analysis of elections as noted in this case. References Simmons, Constance. (n.d) â€Å"What Education Should a Corrections Officer Have?† Retrieved from: ehow.com/about_6320723_education-should-corrections-officer-have_.html

Masai Mara is Kenya Essay Example | Topics and Well Written Essays - 1250 words

Masai Mara is Kenya - Essay Example The climate here is gentle, rarely too hot and well spread rainfall year round. Rain, when it falls almost always chooses the late afternoon or night. Between July and October, when the great wildebeest migration is in the Mara, the sensation is unparalleled. This spectacular expanse of open grassland covers around 1520 sq km in the south-west corner of Kenya. The Masai Mara lies about 270 km from Nairobi and takes about 5 hours by road. There are scheduled flights, twice daily from Wilson Airport Nairobi, which take about 40 - 45 minutes. The first sight of this natural wonderland is breathtaking. Here the great herds of shuffling elephants browse among the rich tree-studded grasslands with an occasional sighting of a solitary and ill-tempered rhino. Thomson's and Grant's gazelle, topi-an antelope not found in other major parks and eland and many more species of plains' game offer a rich choice of food for the dominant predators; lion, leopard and cheetah which hunt in this pristine wilderness. In the Mara river, hippo submerge at the approach of a vehicle only to surface seconds later to snort and grumble their displeasure. Seemingly drowsy crocodile sunbathe on the river banks, mouth agape, waiting with subtle cunning for prey at which to strike with lightning swiftness. But this richness of fauna, this profusion of winged beauty and the untouched fragility of the landscape, are all subordinate to the Mara's foremost attraction, the march of the wildebeest. Each year, far south in the great vastness of the Serengeti, the wildebeest raise their dignified but quaint heads, sniff the air and, as if by one accord, start the long trek to the Kenya border and the Masai Mara. After exhausting the grazing in Tanzania's northern Serengeti a large number of wildebeest and zebra enter the Masai Mara. Around the end of June drawn by the sweet grass raised by the long rains of April and May. It is estimated that more than half a million wildebeest enter the Mara and are joined by another 100,000 from the Loita Hills east of the Mara Driving in the midst of these great herds is an unimaginable experience. Whilst the eyes feast on the spectacle, the air carries the smells, the dust and the sounds of hundreds of thousands of animals. This migration of the wild beas ts has been considered as the seventh New Wonder of the World. Wildebeests may have been making the trek for millions of years, coping with disease, drought and predators. "It's one of the great wonders in terms of animal migrations," says oceanographer Sylvia Earle. "It's just over the top." The wildebeests do bring balance to this fragile ecosystem, made up of the Serengeti and the Masai Mara. They are the heart and soul of the Great Migration - the key to survival on the vast plains. "Without the migration, it's harder to conceive Serengeti-Mara being what it is today," Hirji said. "Everything else survives within that migration - the predators and so on the vegetation." The journey is quite literally the circle of life. It happens year-round, a 700-mile trek, finely tuned to the region's rainy seasons. The herds follow the rain. "Serengeti-Mara ecosystems [are] considered to be perhaps the last of the